CONTACT CENTER-MEMBER SERVICE REPRESENTATIVE
Charter Oak Federal Credit UnionConnecticut, United States
Posted April 9, 2026
18 - 44.64 USD
Full Time
About the Company
Charter Oak Federal Credit Union, established in 1939, serves the eastern Connecticut community with a full range of financial services including checking, savings, loans, insurance, and investment products. As a member‑owned credit union, it offers competitive rates—lower borrowing costs and higher deposit yields—by prioritizing member interests over shareholder returns. Eligibility is based on residence, employment, worship, education, or volunteer activity in New London or Windham counties, reinforcing its commitment to local engagement. The organization’s focus on community‑driven service and financial inclusivity distinguishes it within the regional banking sector.
Job Description
Contact Center Member Service Representative is responsible for providing outstanding member service while answering questions, solving problems, and providing solutions via the telephone, online and email.
Requirements
- Prior Contact Center or banking experience is required
- Excellent communication and interpersonal skills are required
- Ability to work in a fast-paced team environment is essential
Benefits
- 401k Matching