Consumer CRM Lead

The Consumer CRM Lead will play a key role in building and scaling the consumer CRM growth engine for the UK’s leading home improvement marketplace, using lifecycle marketing to influence customer behavior across the homeowner journey.

Requirements

• Platform Mastery: Strong hands-on experience with Braze (or equivalent lifecycle tooling)
• Lifecycle & Growth Expertise: A background in CRM or growth within a consumer, marketplace, or digital platform environment
• Analytical Strength: The ability to move beyond 'opens and clicks' to connect CRM activity to commercial revenue outcomes and retention metrics
• Operational Rigour: A focus on building scalable systems, processes, and governance frameworks
• A Bias for Action: You’re able to prioritize effectively, make clear decisions, and deliver high-impact work in a fast-moving, product-led environment

Benefits

• Competitive salary + annual bonus or commission
• Employee Share Program
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week’s paid charity leave