Systems Support Engineer

Chef Robotics is seeking Systems Support Engineers to be the first point of contact for customers. This role involves troubleshooting, repairing, deploying fixes, and ensuring customer satisfaction through in-field support, field implementation, and collaboration with internal teams. The ideal candidate will have a technical background and passion for robotics and automation, aiming to drive improvement and growth for the company.

Requirements

• BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
• Minimum 3+ years' experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
• Prior experience in machine learning, motion planning, robotics, computer vision, or control
• Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering
• Prior experience in API integrations for Support tooling development
• Demonstrated track record of shipping products quickly and efficiently
• Ability to work independently and with minimal supervision
• Must be available to work a flexible schedule to support customers
• Familiar with Linux/Unix and/or Robot Operating System (ROS); Python or Linux experience is a plus
• Strong communications and project management skills