Customer Service Center Representative

Provide world class support and service to our banking customers by treating each customer with respect and courtesy, responsively addressing their service concerns, and recommending ChoiceOne products and services to help them achieve their financial goals.

Requirements

• Provide friendly, helpful service that promotes financial discipline
• Prepare for daily interactions with a professional mindset and an organized workstation
• Maintain knowledge of the bank's products, services, and processes
• Answer incoming calls quickly and efficiently, escalating issues when appropriate
• Take ownership of call and respond with a 'First Call Resolution' mindset
• Maintain, cross-sell, and refer all ChoiceOne products
• Record all client contact, sales, or referrals via Synapsys
• Attend department meetings as scheduled
• Additional responsibilities as assigned