Client Strategy Director

The Client Strategy Director oversees multiple Pods within the Retention Marketing team, ensuring seamless client service, exceptional team performance, and strong financial health. The role plays a pivotal part in maintaining high service standards, driving profitability and gross profit, and fostering client advocacy to strengthen long-term relationships.

Requirements

• 5+ years of strategic experience in retention marketing, digital marketing, or e-commerce account management
• Proven track record of managing and scaling multiple marketing teams, pods, or departments
• Familiarity with top-tier retention and marketing automation platforms (e.g., Klaviyo, Shopify)
• Demonstrated experience in managing P&L, gross profit margins, and team capacity optimization
• Exceptional verbal and written English communication skills

Benefits

• Remote Flexibility
• Generous Time Off
• Supportive Allowances
• Family Support
• Rewards & Bonuses