Bilingual Customer Outreach Specialist

Handle incoming cancellation calls and perform outbound call activities for past due policies. Assist customers with claims, billing, and other service concerns. Cross sell over the phone and process routine requests for service items.

Requirements

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.
• Miscellaneous department activities as needed.