Customer Care Associate

Combined Insurance, a Chubb Company, is seeking a Customer Care Associate to join our fast-paced, high energy, and growing company. This role is responsible for analyzing, researching and responding to all service related customer inquiries via letter, email, or fax.

Requirements

• Analyzing and researching customer inquiries
• Responding to customer inquiries via letter, email, or fax
• Understanding customer requests and reviewing applicable policy administration systems
• Communicating with customers and providing updates and information
• Providing support and handling internal Policyholder Service Center escalations or time-sensitive customer inquiries
• Conducting system transactions to satisfy completion of a service request
• Accurately documenting back-office systems/ uploading documents to record storage databases

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• 401(k) plan with company match
• Disability insurance
• Life insurance
• Employee referral bonuses