Customer Experience Data Analyst
ChubbChattanooga, Tennessee, United States • Portland, Maine, United States
Posted March 20, 2026
Full Time
About the Company
Chubb is a world leader in insurance, with operations in 54 countries, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance.
Job Description
Customer Experience Data Analyst role involves leveraging analytical skills to identify business objectives, risks, and opportunities, and to develop insights that inform customer experience improvement initiatives. The role requires expertise in data analysis, business acumen, and communication to connect complex data insights to business objectives.
Requirements
- Bachelor's Degree in Data Science, Statistics, Business Analytics, Market Research, or a related field
- Minimum of 5 years of experience in advanced analytics, insight generation, or market research
- Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with data visualization and reporting tools such as QlikView, Tableau, Power BI
- Experience in analyzing unstructured data (text analytics) for rule-based categorization and sentiment analysis
Benefits
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
