Senior Experience Designer

Step into a role where design meets strategy and your work shapes the future of B2B2C digital experiences at Chubb, delivering experiences to the region’s leading digital brands and impacting millions of customers.

Requirements

• Champion the full customer lifecycle: Design experiences that consider the entire user journey across acquisition, activation, engagement and retention.
• Influence through data & storytelling: Use qualitative and qualitative data to back design decisions and clearly articulate the “why” behind your solutions.
• Creative problem solving: Continuously explore and apply best-in-class UX practices to ensure our products stay current and competitive.
• Design with strategic intent: Translate business goals, customer insights and provide vision into a clear and documented design strategy, defining design success metrics in collaboration with cross-functional teams, tracking impact post-launch
• Drive continuous optimization: Champion a culture of continuous CX improvement and proactively drive growth ambitions for better usability and conversion
• Deliver with agility & accountability: Manage time and iterations efficiently to meet delivery timelines without compromising quality, balance iteration with decisiveness – knowing when to explore and when to converge.
• Communicate & align proactively: Facilitate reviews and feedback loops within decision-making forums with clarity and purpose.