GSD Global Support Tech Generalist, English with Japanese Required

The Global Tech Support Generalist role provides technical support for hardware, systems, and applications, serving as the initial point of contact for customers via phone, email, or live chat. The role requires responding to customer inquiries in an accurate and timely manner, troubleshooting network connectivity issues, and developing a productive customer relationship. The position is a full-time role with a hybrid working arrangement, requiring the employee to work from home and in the Salt Lake City office once a week.

Requirements

• Acts as initial point of contact for customers via telephone, email, or live chat
• Provides technical support of hardware, systems, sub-systems and/or applications
• Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
• Develops and sustains a productive customer relationship
• Records all customer contact information in CRM system

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Retirement Plan
• Paid Time Off