Bilingual Client Experience Manager

We are seeking a Bilingual Client Experience Manager to join our Client Experience team, providing best-in-class client support to Financial Advisors and managing an internal team to handle complex inquiries and provide solutions.

Requirements

• Manage members of an assigned client service team
• Support Financial Advisors with process-related matters and handle complex inquiries
• Deal directly with back office to process documentation and troubleshoot operational and account issues
• Collaborate with colleagues across the organization to facilitate daily activities
• Raise and track client and/or operational issues
• Promptly and proactively escalate matters as required
• Work on project-specific tasks and initiatives as directed

Benefits

• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering