Quality Assurance Manager

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. We're one of the fastest-growing tech startups in the region, and this role will define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.

Requirements

• 6-10+ years of experience in quality assurance, operations excellence, or service quality roles
• Experience in education, study abroad, agent-driven businesses, or service-heavy environments is strongly preferred
• Proven experience auditing interactions, processes, and SLAs
• Experience working closely with operations, counselling, or partner-facing teams
• Strong understanding of QA frameworks, SLAs, and process control
• Ability to analyse data, identify patterns, and drive corrective action
• Clear, structured communication and feedback skills
• Comfort with CRMs, ticketing systems, and reporting tools
• Sound judgment and attention to detail without slowing execution
• Personal Attributes: High ownership and accountability, Calm, firm, and fair in enforcing standards, Bias for action and continuous improvement, Structured, analytical thinker, Trusted internally for clarity and consistency

Benefits

• Job security
• Opportunity to work with a growing tech startup
• Direct impact on agent trust, operational efficiency, and enrolment outcomes