Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. We're one of the fastest-growing tech startups in the region, and this role will define, monitor, and elevate quality standards across Kaaiser’s agent-facing and operational teams.
Requirements
- 6-10+ years of experience in quality assurance, operations excellence, or service quality roles
- Experience in education, study abroad, agent-driven businesses, or service-heavy environments is strongly preferred
- Proven experience auditing interactions, processes, and SLAs
- Experience working closely with operations, counselling, or partner-facing teams
- Strong understanding of QA frameworks, SLAs, and process control
- Ability to analyse data, identify patterns, and drive corrective action
- Clear, structured communication and feedback skills
- Comfort with CRMs, ticketing systems, and reporting tools
- Sound judgment and attention to detail without slowing execution
- Personal Attributes: High ownership and accountability, Calm, firm, and fair in enforcing standards, Bias for action and continuous improvement, Structured, analytical thinker, Trusted internally for clarity and consistency
Benefits
- Job security
- Opportunity to work with a growing tech startup
- Direct impact on agent trust, operational efficiency, and enrolment outcomes