Sr. Consultant, Enterprise Channels Strategy
CIBCToronto, Ontario, Canada
Posted May 11, 2026
Full Time
About the Company
CIBC is a relationship-oriented bank for the modern world, committed to creating an inclusive environment where all team members and clients feel like they belong.
Job Description
CIBC is seeking a Sr. Consultant, Enterprise Channels Strategy to define the future of CIBC's contact centres, lead strategic initiatives, and measure outcomes. The role will involve translating strategic vision into actionable roadmaps, managing team operations, and providing strategic design and planning.
Requirements
- Provide strategic and thought leadership
- Manage all aspects of strategy development and road mapping
- Support the development of comprehensive business strategies
- Independently own and drive strategic initiatives
- Establish baseline metrics and define KPIs and dashboards
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
