Product Line Manager- AI/ML & Network Assurance

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Requirements

• Define and drive AI/ML and agent-based network automation solutions within Blue Planet, a division of Ciena, network-assurance platforms tailored for Tier-1 service providers.
• Develop roadmaps for AI/ML and agentic features that enhance automation, observability, root cause analysis (RCA), anomaly detection, and operational efficiency in complex network environments.
• Identify high-value service-provider use cases across domains such as IP/MPLS, optical, 5G RAN/CORE, transport, broadband access, and virtual service delivery where agents autonomously analyze telemetry, correlate events, and execute operational actions.
• Define clear product requirements, acceptance criteria, and UX workflows for AI-driven features, including RCA engines, anomaly detection models, intent agents, remediation agents, and predictive analytics.
• Collaborate with data science, backend engineering, UX, platform teams, and field engineering to deliver carrier-grade software aligned with reliability, scalability, and security standards.
• Coordinate model lifecycle processes, including training pipelines, model evaluation, drift detection, guardrails, explainability, and versioning.
• Partner with Tier-1 operators to identify automation gaps, measure the impact of AI-driven capabilities on MTTR, SLA compliance, and operational workload, and translate feedback into prioritized product iterations.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan