The leasing consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
Requirements
- Greet prospects and qualify by covering all criteria
- Immediately record all telephone and in-person visits on appropriate reports
- Files own guest cards and maintain according to established procedures
- Inspect models and available “market ready”, communicate related service needs to Property Manager
- Demonstrate community and apartment/model and apply product knowledge to clients needs
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Update availability report, process applications for approvals
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Immediately follow-up on prospects that did not close and attempt to close sale again
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in
- Orient new residents to community
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Monitor advertising effectiveness
- Gather information about market competition in the area and file
- Represent the company in a professional manner at all the times
- Accept rental payments and give immediately to Assistant Community Manager
- Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis
- Review with the Community Manager prior to obtaining signatures
- Maintain current resident files
- Maintain and record daily inspections for the community
- Distribute all company or community-issued notices
- Maintain accurate monthly commission records on leases and renewals for bonus purposes
- Assist management team with other various tasks as required
- Consistently implement policies of the community
- Receive all telephone calls and in-person visits
- Listen to resident requests, concerns and comments
- Quickly complete maintenance Service Request and inform the maintenance team
- Answer questions for residents about community, repairs, rent, rules, etc.
- Follow up on a timely basis if unable to respond to residents on all matters
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
- Maintain open communication with Property Manager and Maintenance Supervisor
- Contribute to cleanliness and curb appeal of the community on continuing basis
- Assist in planning resident functions
- Attend functions and participate as host for any functions as directed by the Community Manager
- Participate in outreach marketing activities on a regular basis to obtain prospective residents
- Advise residents of referral concessions (if permitted)
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Distribute newsletters, pamphlets, flyers, etc.
- Conduct market surveys and shop competitive communities
Benefits
- A variety of Medical, dental, and vision benefit plans
- Health Savings Account with a generous employer contribution
- Company paid life and disability insurance
- 401(k) savings plan, with company match
- Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
- Up to 16 hours of volunteer time off
- Up to 16 weeks of Paid Parental Leave
- Ongoing professional development programs
- Wellness program, including monthly and quarterly prizes
