Officer, Consumer Services TH

This role involves handling customer inquiries via phone and email, providing product and service information, and managing customer complaints and suggestions. The position requires strong communication skills, ability to work under pressure, and problem-solving abilities.

Requirements

• Handel customer inquiries over the phone and E-mail
• Manage and resolve customer problem transaction investigation, complaint & suggestion
• Document all call information in call log system
• Able to work on shift, holiday or public holiday
• Able to work under pressure , time constraints and manage uncontrollable factors
• Listening and communication skill
• Problem analysis and problem solving
• Customer Service Orientation