Sr. Manager, Parts Procurement & Supplier Relations

As the Sr. Manager, Operations – Parts and Supplier Relations, you will be responsible for strategic planning, implementation, and monitoring of the supply chain strategy and parts sourcing process.

Requirements

• Develop policies to increase efficiency throughout the supply chain while ensuring quality
• Collaborate with other departments and stakeholders to identify and maintain resources needed to establish and provide effective supply chain solutions
• Responsible for successful reporting, analyzing, and communication of performance surrounding the Parts Sourcing department
• Establish performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain
• Analyze current supply chain solutions and procedures; implement improvement to increase efficiency of supply chain and profitability for the company
• Monitor the performance of distributors, assessing their ability to meet quality and delivery requirements; identify and qualify new suppliers
• Develop negotiation strategies, and target prices in partnership with other departments and stakeholders
• Partner with Legal to maintain up to date purchasing agreements and contracts with distributors
• Lead, manage, and coordinate the daily operation of assigned Sr. Supervisors, Supervisors and associates effectively to provide premier customer and service provider service while meeting/exceeding departmental service levels and productivity goals
• Provide training, coaching and guidance to supervisors and associates regarding contract information (including denials) and policy/procedure interpretation
• Responsible for partnering with the independent service provider network and Cinch Service Network Leaders to influence behaviors, identify key trends and recommended corrective solutions of our service network allowing for customer satisfaction, profitability, and service goals to be met or exceeded
• Proactively improve processes and procedures, streamline workflow, automate manual processes, and drive new projects which improve the customer experience
• Identify, design, and implement strategies and business solutions that will enhance relations with distributors, independent service providers, and customers ultimately strengthening Cinch’s position within the home services and trade industries
• Partner with stakeholders across the operations organization to understand areas of opportunity, risks, and dependencies; continuously manage and improve cycle times
• Demonstrate advanced structured problem-solving skills and system thinking to identify root causes and develop understanding of system-wide impacts to service levels and the claims processes/performance
• Lead digital transformation for the Parts Sourcing department to create new or modify existing business processes, and customer experiences to meet and exceed business and market requirements
• Demonstrate strong strategic and critical thinking skills to ensure we are optimized to deliver a best-in-class customer experience

Benefits

• 401k Matching
• Retirement Plan