AI Data Operations Lead
CinderNew York, New York, United States
Posted January 28, 2026
Full Time
About the Company
Cinder provides a cutting-edge platform to protect the internet. Cinder safeguards the interaction layer: the front end of products that users engage — and sometimes abuse.
Job Description
Cinder is hiring a AI Data Operations Lead to own the health, quality, and evolution of our Managed Services (MS) offerings. This role sits at the intersection of Trust & Safety operations, AI-augmented review systems, customer experience, and vendor management.
Requirements
- 4+ years of experience in operations roles within Trust & Safety, AI safety, content moderation, or data labeling
- Directly managed BPO or vendor-based review/labeling teams at scale
- Highly organized and comfortable owning complex, multi-threaded operational work
- Experience performing root cause analysis on operational or quality issues
- Comfortable getting into the weeds — tooling, data, training docs, edge cases — to understand what’s actually happening
- Can operate independently and take initiative in ambiguous environments
- Comfortable using data (basic data science, metrics, dashboards) to monitor performance and partner with QA or customer teams
- Excited about AI-augmented operations and believe human judgment + AI systems outperform purely manual approaches
Benefits
- Retirement Plan
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
