CipherHealth is an award-winning software company that enhances care coordination and outcomes across the continuum. As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through CipherHealth's care coordination platform.
Requirements
- 5 years of experience as a Customer Success Manager in healthcare software or technology, supporting large health systems.
- Bachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience.
- Proven track record of retaining and growing strategic health system accounts through success planning, EBRs, and renewal management.
- Direct experience managing health system accounts, understanding system-level decision-making, multi-stakeholder dynamics, and driving alignment across large, complex organizations.
- Deep understanding of healthcare operations and EMRs/EHRs, and how technology impacts outcomes such as HCAHPS, readmissions, and quality metrics.
- Exceptional executive presence and communication skills, with the ability to translate complexity into clarity.
- Analytical and data-driven, with the ability to extract meaningful insights from utilization trends and outcomes data.
- Experience with Salesforce, Churnzero, Looker, Gong, and Pendo to track customer engagement, value realization, and account health.
- Comfort and curiosity with AI tools, including LLMs and AI-assisted workflows, to enhance productivity, surface insights, and scale impact.
- Collaborative and solutions-oriented, with strong critical thinking, organization, and follow-through.
Benefits
- Generous company-funding of health, vision, and dental plans
- HSA/FSA plans
- Short and Long-Term Disability
- Life and Personal Accident Insurance
- 40 monthly wellness stipend
- Employee Assistance Program (EAP)
- Adoption Assistance
- 401(k) at three months of employment with a match upon enrollment
- Discretionary PTO + 13 paid holidays
- Competitive paid parental leave and flexible return to work policy
- Generous Employee Referral Program
- Yearly Cipher-versary stipend
- Ci-Phives - public kudos and gift cards from peers and managers
- Monthly All Teams Meetings
- Employee Resource Groups
- Internal Webinars and robust onboarding/training programs
- Remote-first team: 50 per month reimbursement for WFH expenses
