The Facilities Technician position serves as the Subject Matter Expert (SME) within the second level (Tier2) technical support team. This position carries out expert level diagnostic investigation and engineering for highly complex issues or issues with substantial service impact and collaborate with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible.
Requirements
- Willingness to work nights, weekends and being on-call.
- Perform daily/weekly/monthly walk-through of critical facilities in support of data center and office operations.
- Engineering, Implementation, Project Management of critical equipment;
- Provide on-site operation and manage vendors on installation, repair and maintenance of critical systems infrastructure equipment ensuring workplace rules and safety procedures;
- Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls to drive issue resolution and limit impact to customers;
- Provides technical guidance to junior Tier2 Engineers and technicians.
- Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures;
- Provides reports on facility health, including capacities and space;
- Contributes to budget forecasting and long-term financial planning;
- Provides rack level power and cooling engineering for system installs and decommissions;
- Adhere to, promote, and accept personal responsibility for compliance to Federal and Local Occupational Safety and Health Regulations, Industry Consensus Standards, KGPCo Injury and Illness Prevention Program Manual, and participate in job site safety/hazard analysis;
- Working with LAB test/dev/engineering teams adding risk to the CF (Critical Facility).
- Critical telecom datacenter facilities Engineering & infrastructure operation, maintenance and controls suppression systems, physical security in critical rooms and building, building monitoring and controls products.
- Construction, management, maintenance, leasing and property management.
- Critical electrical power engineering from utility through consuming Network physical layer provisioning – cables, racking, trays, supports, and infrastructure using Telcordia GR-1275 standard guidelines.
- Ability to read, understand, review, and approve blueprints, one-line diagrams, construction and commissioning documentation.
- Quality Assurance skills in vetting solid vendor performance, Project management handling vendor and customer relationships in small local and large national teams.
- Computer skills needed in standard office environment.
- 3+ years’ Experience in fault analysis within the telecommunications industry, 2+ years’ Hands-on experience in critical datacenter spaces.
Benefits
- Medical, Dental, and Vision insurance
- Digital Health & Wellness Support
- Critical Illness, Accident, & Hospital Insurance
- Short-term & Long-term disability
- Group term & Voluntary life insurance
- Flexible Spending and Health Savings Accounts
- Paid Time Off & 401K
- Company Discount Website
