IT Service Desk Lead
CirceTusaGeorgia, United States
Posted January 23, 2026
Full Time
About the Company
Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team.
Job Description
Circet USA is seeking an IT Service Desk Lead to establish and operate a new internal servicedesk function, executing the end-user services separation from a sister company. The role owns the Microsoft 365–based end-user experience, including identity access, devices, collaboration tools, and frontline support.
Requirements
- 5+ years of experience in IT support, servicedesk, or end-user services, with increasing responsibility
- Experience acting as a servicedesk lead or senior support engineer, including ownership of tools or processes
- Strong hands-on experience with: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Microsoft Entra ID (user lifecycle, MFA, Conditional Access support), Microsoft Intune for endpoint management
- Experience selecting, implementing, or operating an ITSM / servicedesk platform
- Strong troubleshooting skills and ability to own incidents end-to-end
Benefits
- Medical, Dental, and Vision insurance
- Digital Health & Wellness Support
- Critical Illness, Accident, & Hospital Insurance
- Short-term & Long-term disability
- Group term & Voluntary life insurance
- Flexible Spending and Health Savings Accounts
- Paid Time Off & 401K
- Company Discount Website
