Customer Success Manager

Customer Success Manager responsible for driving transaction execution, managing deal-related engagement, and ensuring operational readiness on a B2B marketplace for used battery sales and reuse.

Requirements

• 3–5+ years in Customer Success, Account Management, or User Engagement within a SaaS or digital marketplace environment
• Proven track record of reducing churn or reactivating dormant users at scale
• Experience designing and delivering onboarding programs (live and self-service)
• Comfortable running user interviews and translating qualitative insights into actionable product feedback

Benefits

• Flexible hours
• Remote-first working culture
• €50 monthly perk
• 28 Holiday days
• Company-supported pension scheme
• Low hierarchies and open feedback culture
• Attractive L&D budget with creative freedom for growth