Applications Support Senior Analyst - Assistant Vice President

The Applications Support Senior Analyst is a seasoned professional role that applies in-depth disciplinary knowledge to develop new techniques and improve processes and work-flow for the area or function. The role requires a strong understanding of how areas collectively integrate within the sub-function and coordinate and contribute to the objectives of the function and overall business. The analyst evaluates moderately complex and variable issues and provides technical and business support for users of Citi Applications.

Requirements

• Relevant experience in providing Level 2 support for core banking applications, including troubleshooting, incident resolution, and problem management.
• In-depth knowledge and hands-on experience with industry-standard monitoring tools such as ITRS, Grafana, and similar platforms, for proactive monitoring and performance analysis of critical systems.
• 5+ years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills

Benefits

• Paid Time Off
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k Matching