Business Analytics Group Manager-Global Workforce Management Analytics

The Senior Vice President – Global Workforce Management Analytics is a senior leadership role responsible for driving enterprise-wide workforce planning, optimization, and analytics across Global Operations. The role partners closely with Operations, Business, and Workforce leaders to ensure the organization has the right capacity, skills, and deployment to meet customer demand efficiently and safely.

Requirements

• 15+ years of overall experience, with 10+ years in analytics, preferably supporting Workforce Management or Operations
• 6+ years leading analytics teams in large, matrixed, global organizations
• Strong experience in financial services, large-scale operations, or customer service environments
• Demonstrated impact in workforce planning, capacity optimization, or productivity analytics at scale
• Deep understanding of workforce drivers including demand, capacity, skills, and cost trade-offs