Client Service Senior Manager

The Client Service Senior Manager is responsible for managing professional teams and departments within the Private Bank, integrating subject matter expertise and industry knowledge to contribute to standards and objectives. This role requires strong communication and diplomacy skills, as well as commercial awareness and the ability to guide, influence, and convince others.

Requirements

• Actively manage the day-to-day servicing and processing activities
• Interface daily with Banking teams to ensure escalated issues addressed and client service requirements are being exceeded
• Coach and provide ongoing feedback to staff, identify training needs, and prepare developmental and training plans
• Regularly review processes to ensure maximum efficiencies while delivering superior service quality
• Contribute to and drive tactical and strategic initiatives
• Establish effective working relationships with operational and technology partners to jointly identify and resolve on-going issues
• Regularly review internal control and regulatory requirements and self-test results to ensure that effective controls are in place
• Work closely with the Global and Regional Market Managers to ensure that business initiatives are appropriately supported by Service
• Assess risk when business decisions are made and drive compliance with applicable laws, rules, and regulations

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages