Electronic Trading Application Support Analyst
CitiMississauga, Ontario, Canada
Posted April 13, 2026
94300 - 141500 USD
Full Time
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
We are seeking a highly motivated Electronic Trading Application Support Analyst to join the EES (Electronic Execution Services) team, supporting Citi’s Futures Execution Technology and Businesses globally.
Requirements
- Proactively work to minimize support queries, analyze the root cause of issues and understand the business and processes impacted on behalf of the team
- Maintain a high-level of service for traders and internal / external clients and act as primary contact for the team covering trading setups and administration.
- Collaborate effectively with colleagues globally, sharing information and knowledge effectively
- Ensure all issues are tracked and work closely with business development managers to prioritize resolution
- Collate customer feedback and experience and translate them into new initiatives over process and system optimization
- Develop expertise in the relationships between clients, sales and technology teams
- Develop in-depth knowledge of the fundamentals of Futures/ Listed Derivatives business
- Run management meetings to report on projects, status and key challenges.