Services Production Management Business Control Centre (Global Lead) - Director
CitiLondon, England, United Kingdom • Belfast, Northern Ireland, United Kingdom
Posted April 14, 2026
Full Time
About the Company
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Job Description
Citi is seeking a global lead for the Services Production Management Business Control Centre to lead a team in coordinating responses to major technology events and drive strategy, operational improvement, and stakeholder management.
Requirements
- Relevant industry experience with proven leadership managing and influencing global teams, direct, matrix, and stakeholders
- Strong track record in crisis management and leading responses to disruptive events
- Demonstrable success driving results and continuous improvement in production
- Experience with organizational transformation
- Exceptional stakeholder and relationship management capabilities
- Experience with financial planning and cost discipline
- Exceptional staff engagement and talent development skills
- Ability to navigate and lead within large, complex organizations
- Past experience in Production Support, Incident Management, and/or Payments processing area desirable but not essential
Benefits
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources