Operations Manager
Citrus SystemsBelgrade, Central Serbia, Serbia • Belgrade, Serbia
Posted March 20, 2026
Full Time
About the Company
Citrus Systems is a leading IT solutions provider in the iGaming sector, delivering advanced marketing, gaming, and financial technology across Europe, Africa, and Latin America. The company specializes in creating integrated platforms that enhance player engagement, streamline operations, and drive revenue growth for operators worldwide. Citrus Systems differentiates itself through a relentless focus on innovation, a commitment to building strong global partnerships, and a culture that blends professional excellence with a relaxed, homelike work environment. By hiring high‑potential talent and fostering a collaborative atmosphere, Citrus Systems continues to deliver elegant, efficient solutions that set industry standards.
Job Description
We are an IT company looking for an Operations Manager to join our team in Belgrade, Serbia. The role involves overseeing day-to-day operations, designing process improvements, and ensuring the platform's stability and security.
Requirements
- Operations Experience: 2+ years in iGaming operations, business operations, or service delivery.
- Technical Proficiency: Hands-on experience with Jira, Confluence, and BI/Reporting dashboards and CRM.
- SLA/OLA Mastery: understanding of incident handling, process design, and performance tracking.
- Excellent English skills (Spanish is a strong plus but not required for this role).
Benefits
- competitive salary and constant encouragement for your efforts and contribution (annual salary review)
- rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas)
- private health insurance
- Fit Pass
- 25 working days of paid vacation
- flexible schedule
- Power-Up Friday with 4 hours of working time
- free fruits and snacks in the office
- playroom with billiard, tennis table, and PlayStation
- special vouchers for birthdays