Assistant Customer Care Manager

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. As a member of our team, you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance.

Requirements

• Respond to claims for warranty service or reimbursement in a manner which follows state and federal guidelines
• Lead a team to follow through to completion customer care service requests and work orders
• Enter and edit customer service work orders, research history, and report to government agencies
• Ensure customer satisfaction through exceptional attention to detail and communication
• Provide support, knowledge, and input into the Net Promoter Score (NPS) process

Benefits

• Flexible health, dental, and vision benefits package
• Competitive 401K programs with company matching
• Paid parental leave
• Tuition reimbursement
• Employee Assistance Programs
• Clayton Impact program for paid time to volunteer
• Holistic wellness programs
• Equal opportunity employer