Tier 1 Technician

We're looking for a Tier 1 Technician to join our team. As a Tier 1 Technician, you'll be responsible for tackling technical puzzles, delivering exceptional customer service, and troubleshooting complex issues. You'll work with a team that values collaboration, continuous improvement, and humor. If you're passionate about technology and enjoy helping people succeed, we'd love to hear from you.

Requirements

• Proven experience in technical support or similar roles
• Communication mastery with the ability to explain complex concepts in a simple way
• Resilience and high tolerance for complexity, change, and stress
• Customer focus and genuine enjoyment in helping people succeed with technology
• Sales acumen and ability to recognize when additional services would benefit clients

Benefits

• Meaningful impact and satisfaction in solving problems that restore productivity and reduce stress
• Growth opportunities and complex challenges that will expand expertise and career trajectory
• Supportive environment with a team that values collaboration, continuous improvement, and humor
• Professional development and opportunity to work with enterprise-grade tools and expand skillset