Customer Support Specialist - Wave 01
ClearSourcePasig, Philippines • United States
Posted April 24, 2026
Full Time
About the Company
ClearSource is a customer experience company specializing in optimizing the entire customer journey from acquisition to lifecycle. We drive loyalty and engagement through outsourced customer care, advanced technology including AI/ML solutions, and consulting services. Our focus on exceptional experiences at every touchpoint sets us apart in the industry.
Job Description
We’re looking for a Customer Support Specialist to support U.S. residential solar customers through inbound voice and email channels, managing customer interactions end-to-end and delivering a positive customer experience.
Requirements
- At least 1–2 years of customer service experience in a voice-based contact center environment
- High school diploma required; completion of some college coursework or a technical/vocational certification is preferred
- Excellent spoken and written English (university-bilingual proficiency) with a clear, neutral accent appropriate for U.S. customers
- Prior experience using a CRM platform; Salesforce Lightning experience is an advantage
- Comfortable working with contact center telephony systems; experience with Amazon Connect is a plus
- Proven ability and availability to work U.S. business-hour shifts from the Philippines
Benefits
- Competitive salary
- Medical and dental insurance (with free dependent coverage!)
- Group life insurance for peace of mind
- Paid time off (PTO) – Because work-life balance matters
- Outstanding career growth opportunities – Learn, advance, and develop your career
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential
- Free meal for onsite employees