Sr. Program Manager

The Sr. Program Manager is responsible for managing and coordinating with internal, client and third-party resources to ensure successful, on-time and quality implementation per plan. They develop detailed implementation plans, generate weekly status reports, and manage budgets for implementations. They also serve as a trusted relationship manager and transition clients from Sales to Global Delivery team pre-project kick-off and from Global Delivery to Client Services upon implementation.

Requirements

• Identifies and finalizes project/implementation scope
• Develops detailed implementation plans including internal, client and third-party resourcing
• Manages and coordinates with internal, client and third-party resources to ensure a successful, on-time and with quality implementation per plan
• Generates weekly status reports, holds weekly status meetings with client and project team
• Schedules and leads steering committee meetings with C-level client decision makers and Clearwater senior management
• Manage and report on budget for implementation
• Seek out, recommend, and implement continuous service improvements
• Serves as a trusted relationship manager responsible for ensuring timely, accurate, and thorough responses to all client inquiries and a successful transition to the steady-state servicing team
• Be the bridge between various business stakeholders including Client Servicing team, Sales team, and Development team
• Ability to run multiple simultaneous implementations with minimal oversight

Benefits

• Unknown