Fan Services Account Specialist (Group Service)

We are seeking a Fan Services Account Specialist to provide exceptional service to our fans, both internally and externally, in a professional and timely manner. The ideal candidate will be energized and motivated to service fans, have basic understanding of personal computers, and be able to work professionally with the public, in person, and over the phone.

Requirements

• Provide exceptional service both internally and externally in a professional and timely manner
• Answer and appropriately direct high-volume of inbound communication via telephone calls, live chat, and email
• Perform necessary fan outreach to solve ongoing customer service issues and follow-ups
• Maintain and be able to communicate knowledge on Ballpark seating locations and locations of hospitality and services
• Participation in trainings pertaining to public health and appropriate public health-related protocols
• Assist with miscellaneous ticketing projects, including selling and servicing single game tickets over the phone

Benefits

• Generous Paid Time Off
• 401k Matching