Client Success Manager

We are seeking a Client Success Manager to create a positive experience for our clients as they integrate our software products. The primary objective of this role is to gain an in-depth understanding of our clients’ business needs and collaborate to ensure those needs are met through on-boarding, software implementation, and training.

Requirements

• Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
• Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives.
• Collaborate closely with the Sales team to support renewals and identify expansion opportunities.
• Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
• Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.

Benefits

• Paid Volunteer Time
• Paid Holidays & PTO
• Sabbatical opportunities for tenured team members
• Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees
• Maternity and Parental leave benefits
• Employer paid Short-term Disability & Long-term Disability
• Health and Wellness incentives
• 401k Matching