Customer Support Specialist
ClioSydney, New South Wales, Australia
Posted May 14, 2026
56000 - 56000 CAD
Full Time
About the Company
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Job Description
Clio is seeking a Customer Support Specialist to join its Customer Support Team in APAC. The successful candidate will handle a high volume of inbound requests, troubleshoot technical product issues, and educate customers about Clio's products. The role is a backfill for an existing position and requires a growth mindset, excellent analytical skills, and impeccable verbal and written communication skills.
Requirements
- Bachelor's degree in a relevant field, or equivalent practical experience
- Excellent analytical skills and impeccable verbal and written communication skills
- Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
- The desire to win (and have fun) as a member of a high performing team
- A growth mindset and a sense of optimism and enthusiasm
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Flexible time off policy
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years