Senior IT Specialist

Clio is looking for a Senior IT Specialist with a passion for technology and extensive experience in IT support and asset management. The role will involve managing IT operations, refining processes for efficiency, and leading technical best practices.

Requirements

• 5+ years of hands-on experience in IT support or related roles
• Experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow-up
• Ability to review IT processes and contribute ideas that help improve team efficiency and workflow
• Experience using Kandji and InTune with a foundational understanding of mobile device management (MDM) on the macOS and Windows platforms
• Experience working in IT environments with 2500+ endpoints
• Solid working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs
• Experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and Github
• Basic user support and troubleshooting skills
• Exposure to managing or coordinating small to medium-sized IT projects, working to meet deadlines and project goals
• Experience with Okta or a similar single sign-on (SSO) platform, supporting identity and access management tasks

Benefits

• Competitive and equitable salary
• Up to 6 administrative leave days per year
• One-time, non-salary allowance of COP 550,000 for home desk/ergonomic chair
• Non-salary telework allowance of COP 130,000 per month
• Clioversary recognition program
• Accessibility accommodations during the recruitment process