Customer Success Associate (USA Only - 100% Remote)
CloseUnited States
Posted January 28, 2026
Full Time
About the Company
Close is a CRM platform that helps teams sell more, faster. We're a 100% remote team focused on building a successful business that helps small and scaling businesses succeed and scale.
Job Description
Close is looking for a Customer Success Associate to help drive retention and growth among new customers. The role involves proactively reaching out to new customers, setting them up for success on the Close platform, and helping them build strong sales processes.
Requirements
- At least 1 year of experience with B2B SaaS in a customer success role
- Frontline sales experience or experience working for a CRM platform or sales enablement tool
- Ability to build rapport with customers quickly
- Highly emotionally intelligent
- Experienced with working in a startup, ideally in a remote environment
- Physically based in the U.S. and proficient in English
- Preference for ET, CT, MT, and PT
Benefits
- Competitive compensation including an organization-wide goal-based bonus
- 5 Weeks PTO upon joining + Winter Holiday Break
- Paid Parental Leave for primary and secondary caregivers
- Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
- Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
- Dependent care FSA
- 401(k): Up to 6% contribution match, 100% vested
