High Touch Customer Success Manager - EST
AshbyUnited States • New York, New York, United States
Posted December 18, 2025
Full Time
About the Company
Ashby is a well-funded startup building the next generation of enterprise software, with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process better.
Job Description
We are hiring a High Touch Customer Success Manager to join our team in the EST timezone. The successful candidate will have a strong track record of customer success experience in B2B SaaS, managing a book of 60 mid-market customers, and exceeding $1.5MM in total ARR. The role requires excellent communication and listening skills, as well as the ability to work closely with cross-functional stakeholders. Ashby is a well-funded startup building the next generation of enterprise software, with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process better.
Requirements
- 2+ years of customer success experience in B2B SaaS
- Strong track record of managing a book of 60+ mid-market customers
- Experience working closely with cross-functional stakeholders
- Ability to develop relationships across a broad set of stakeholders
- Product and industry expertise
- Strong curiosity to explore details and understand how things work
Benefits
- Unlimited PTO with four weeks recommended per year
- 12 weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget
- 10-year exercise window for stock options
