High Touch Implementation Specialist - Americas

High Touch Implementation Specialist - Americas. Managing and executing end-to-end implementation of Ashby's solution for mid-market and smaller enterprise customers. Developing and executing implementation plans to ensure a positive customer experience and expedited time to value.

Requirements

• Implementation & Project Management: leading implementation and onboarding projects in high growth B2B SaaS environments
• Technical Proficiency: experience with complex, multi-module SaaS systems, understanding shared configuration and data models
• Customer Centricity: deeply understanding customer needs and tailoring implementations to meet their specific requirements
• Change Management: navigating change management processes and helping customers adapt to new systems and a refreshed approach
• Best Practices & Recommendations: advising customers on best practices specific to their usage of software to ensure optimal value
• Critical Thinking & Solutions Orientation: proactively addressing thematic customer opportunities and improving processes accordingly
• Cross-functional Collaboration: partnering with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval