Internal Application Support Analyst

Join a UK-based tech-driven company at the forefront of financial data innovation as an Internal Application Support Analyst. The role involves implementing and supporting trading systems, documentation, and creation of new tools. The candidate will work with a highly adaptable and self-motivated team, with opportunities for internal and interdepartmental growth.

Requirements

• Monitors and oversees all trading application functionality and the performance of system environment.
• Acts as second level support that troubleshoots incidents and requests escalated by the business.
• Caters to installation requests coming from QA and Development groups that range from bug fixes, upgrades and enhancements of trading applications in accordance to established and documented baselines, policies and procedures.
• Builds up the trading application with all the required third party tools and application in staging and production environments.
• Writes scripts using Shell, Perl, Powershell and SQL to automate installation, monitoring and gathering of relevant data that serve as tools to check the health of the system.
• Creates documentation that describes application setup and procedure on how to accomplish a task (Runbooks for installation procedure, Remedies to Known Application Problems and Trouble Shooting Steps).
• Attends meetings and conference calls that discuss production issues, scheduled production change or upcoming projects.
• Manage and perform Changes through the Change lifecycle. Submits request and change control forms to document the change done in both Non Production and production environments. Follows up the status of each request until it is completed.
• Responsible for managing the ticket queues and playing part in the Incident Management process and troubleshooting Application issues within an Incident life cycle.