Support Engineer

Cloudanix is a fast-growing company that helps companies with the security and operational excellence of their cloud infrastructure. We are building a highly skilled support team to ensure that our customers succeed with our CNAPP products. If you are passionate about technology, love problem-solving, and want to have a direct impact on customer success, this role is perfect for you.

Requirements

• 2-3 years of experience in a technical support role, preferably in a SaaS or cloud product company
• Strong problem-solving skills and the ability to troubleshoot complex issues in cloud environments
• Familiarity with AWS, Azure, or GCP platforms
• Proficiency in SQL and familiarity with graph database
• Experience with ticketing systems (e.g., Jira, Zendesk) and an understanding of support workflows
• Basic knowledge of cloud security, networking, and containerized applications (Docker, Kubernetes) is a plus
• A customer-first attitude, with a proven ability to handle tough technical problems and communicate effectively
• Familiarity with programming/scripting languages (e.g., Python, Bash) for troubleshooting would be advantageous

Benefits

• Market-competitive salary
• Unlimited vacation policy
• World-class medical insurance for you and your family
• Flexi work culture with no strict office hours
• The latest tools and technologies to help you excel at your job