Customer Success Manager

We are seeking a Customer Success Manager to ensure the success of Cloudflare's Enterprise customers and manage all of their post-sale experiences. The successful candidate will have strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services.

Requirements

• Strong communication skills in German and English (verbal and written)
• Bachelor's degree required, Master's degree is a plus
• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management
• Strong understanding of computer networking, application and network security, and 'how the internet works'
• Strong relationship-building skills and experience working with high value enterprise-level customers.
• Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure
• Excellent interpersonal communication and presentation skills.
• Experience with customer negotiations and handling difficult customer conversations
• High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction.

Benefits

• Health insurance
• Retirement plan
• Stock options