Technical Customer Success Manager
CloudinaryIsrael
Posted February 9, 2026
Full Time
About the Company
Cloudinary is a leading digital asset management platform that empowers companies to deliver high-quality visual experiences online. With over 60 billion assets under management and serving more than 10,000 customers worldwide, Cloudinary offers comprehensive solutions for image and video transformation, optimization, and delivery. Its cloud-based technology, including AI and generative capabilities, enables businesses to enhance user satisfaction, boost engagement, and accelerate time-to-market, making it a cornerstone for brands seeking to maximize their digital media potential.
Job Description
Technical Customer Success Manager role serving as primary point of contact for customers, communicating product capabilities and representing customer's voice within the organization, retaining customers, driving revenue growth and product adoption.
Requirements
- 3+ years of experience as a Customer Success Manager in a SaaS company
- Proven track record of retaining and growing multiple customer relationships
- Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies
- Excellent communication skills with the ability to engage effectively with enterprise customers
- Highly organized, self-motivated, and results-driven individual contributor
- Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
- Minimal travel required (up to 10%, as needed)
Benefits
- Health benefits
- Paid time off
- 401k matching