Customer Support Representative - 12h Shift (Manila, Philippines)
CloudtalkManila, Philippines
Posted May 3, 2026
7200 - 7200 EUR
Full Time
About the Company
CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
Job Description
Customer Support Representative needed to provide top-tier technical support via chat and email. Must have logical thinking, tech-savviness, and problem-solving skills. Bonus of up to 20% of monthly salary based on productivity and CSAT.
Requirements
- Provide top-tier technical support via chat and email
- Investigate call flows, connectivity problems, audio quality issues, device setups, and configuration errors
- Diagnose VOIP-related problems (latency, jitter, firewalls, ISP behaviours, etc.)
- Inspect logs, replicate issues, and gather data for deeper analysis
- Handle a high volume of conversations with accuracy and focus
- Document troubleshooting steps and contribute to our knowledge base
- Represent CloudTalk with empathy, clear communication, and ownership
Benefits
- Unlimited Paid Time Off
- Volunteering Days
- MacBook for work
- Recharge Fridays once per quarter
- Multisport Card
- Referral bonuses
- Virtual & physical team buildings
- Company merchandise
