Concierge

The Concierge is an essential member of the Member Experience team, dedicated to delivering exceptional service and creating unforgettable moments for club members. This role focuses on managing phone calls, reservations, and general emails, addressing inquiries, and fostering connections that make members feel valued and appreciated.

Requirements

• High school diploma or equivalent
• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
• Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
• Strong communication skills across various channels, including verbal, written, phone, text, and social media
• Effective multitasker with strong time management and prioritization skills

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs