Customer Service Officer
CMA CGM GroupAntwerp, Antwerp, Belgium
Posted March 13, 2026
Full Time
About the Company
CMA CGM Belgium is located in Antwerp, we offer the opportunity to be part of one of the world leaders in shipping. Our mission is to lead sustainable change within the maritime industry.
Job Description
CMA CGM Belgium is seeking a Customer Service Officer to provide exceptional customer service to customers by offering support and customer onboarding on our digital journey, tailored to meet the unique needs and expectations. The role involves case management, prioritization, and analysis, as well as working on Service Level Management.
Requirements
- Experience within the shipping industry
- Experience within similar roles within Customer Service/Customer Care
- Effective communication skills
- Great customer facing skills with ability to build and nurture relationships
- Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations
Benefits
- Group insurance for pension, life and invalidity
- Ambulatory medical insurance and dental plan
- Annual performance bonus subject to personal and company performance
- Hospitalization insurance
- Bicycle leasing
- Employee Assistance Program
- Access to 3000+ learning resources and courses