CEVA Logistics is a leading logistics company seeking an Operations Supervisor to oversee transportation and customs processes, providing customer service and managing disruptions and crisis in the supply chain.
Requirements
- Effective and efficient communications with all stakeholders
- Manage disruptions and crisis that present risk to the supply chain
- Monitor KPIs and implement continuous improvement opportunities through a partnering behavior with stakeholders
- Ensure team adherence to established work standards and work processes
- Responsible for escalation and intervention with CEVA stations in SOP compliance and use of systems
- Provide alternate communication channels to stakeholders, beyond the daily operational channels
- Contribute to the design and implementation of improvements to processes or policies
- Responsible for business scope changes
- Primary point of contact for all operational issues with the customer, as required
- Monitor and manage compliance performance of carriers and supplier
- Ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness, and accuracy
- Implement corrective actions as necessary to prevent / address issues as they arise
- Support in the implementation of optimization and improvement projects
Benefits
- Competitive Compensation Package
- Comprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education