Operations Supervisor

CEVA Logistics is a leading logistics company seeking an Operations Supervisor to oversee transportation and customs processes, providing customer service and managing disruptions and crisis in the supply chain.

Requirements

• Effective and efficient communications with all stakeholders
• Manage disruptions and crisis that present risk to the supply chain
• Monitor KPIs and implement continuous improvement opportunities through a partnering behavior with stakeholders
• Ensure team adherence to established work standards and work processes
• Responsible for escalation and intervention with CEVA stations in SOP compliance and use of systems
• Provide alternate communication channels to stakeholders, beyond the daily operational channels
• Contribute to the design and implementation of improvements to processes or policies
• Responsible for business scope changes
• Primary point of contact for all operational issues with the customer, as required
• Monitor and manage compliance performance of carriers and supplier
• Ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness, and accuracy
• Implement corrective actions as necessary to prevent / address issues as they arise
• Support in the implementation of optimization and improvement projects

Benefits

• Competitive Compensation Package
• Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education