Team Lead, Workplace Experience & Operations

CMI Media Group is seeking a highly organized and service-oriented Team Lead, Workplace Experience to elevate and optimize employee experience and critical facility operations.

Requirements

• Oversee and manage building access protocols, maintaining accurate tracking systems for keys and access cards.
• Serve as the primary liaison with property management, ensuring efficient building maintenance and timely resolution of facility-related issues.
• Manage day-to-day building operations, proactively identifying and addressing maintenance needs.
• Respond to employee inquiries and workplace-service requests, delivering a high-quality, customer-focused experience.
• Supervise, mentor, and performance-manage Workplace Associates and other team members for sustained periods, fostering a high-performing, collaborative environment.
• Conduct evaluations for specialists and team members, providing constructive feedback and development plans.
• Collaborate cross-functionally with other operations departments to ensure timely and accurate completion of tasks and projects.
• Promote a culture of service excellence, continuous improvement, and a positive, inclusive, and equitable workplace.
• Strategically manage vendor relationships and operational budgets to ensure efficiency and cost-effectiveness.
• Translate operational vision into actionable plans, anticipate challenges, and proactively identify opportunities for improvement.
• Use data analysis to identify trends and inform decision-making, continuously optimizing workplace operations.
• Oversee planning, prioritization, and management of multiple projects simultaneously, ensuring timely and successful delivery.

Benefits

• Competitive salaries
• Robust health and wellness programs
• Generous PTO
• 401(k) matching