Business Process Analyst -Workflow Automation Specialist

Business Process Analyst / Workflow Automation Specialist leads the discovery, documentation, and optimization of UOSA's operational and business processes. This role conducts stakeholder workshops across divisions, maps current state workflows, identifies high value digitization and automation opportunities, and implements workflow solutions that reduce paper handling, minimize duplicate data entry, and streamline approvals.

Requirements

• 5–7+ years in business process analysis, workflow design, or automation within public sector, utilities, or similarly regulated operational environments.
• Proven experience running stakeholder workshops and translating requirements into optimized to-be workflows and automated solutions.
• Hands-on expertise with Microsoft 365/SharePoint/Teams and Power Automate (or equivalent workflow platforms), plus familiarity with e-signature and forms tools.
• Understanding of UOSA-relevant platforms and data sources (e.g., CMMS/ERP—JD Edwards, Rinami; HR—UKG; Document Management—PolicyTech, FIMS; collaboration—M365; analytics—Power BI; OT/IT context for integration points).
• Strong documentation, communication, and training skills; ability to distill complex processes into intuitive digital experiences.