Commercial General Liability Claims Director leads a team of claims professionals and/or claims managers, managing all claims team(s) and resolution of all claims activities. This position works within broad authority limits on assignments requiring a high degree of technical knowledge, and is accountable for driving overall results and implementing company initiatives across a line of business.
Requirements
- Leads the work activities of claims professionals and/or claims managers
- Delivers superior business results through the effective management of all claims team(s) and resolution of all claims activities
- Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service
- Regularly uses data analytics to monitor team(s) performance and develops strategies to drive operational effectiveness
- Effectively manages department and claims expenses by achieving productivity targets, efficiency and quality standards
- Ensures optimal and effective operation by developing and maintaining collaborative business partnerships with internal and external resources
- Participates with senior leadership in the development, implementation and reinforcement of claim handling protocols, business strategies and objectives
Benefits
- Comprehensive benefits package
- Generous paid time off
- 401k matching
- Retirement plan
